be99 Support: Weekly support and quick contact
Dhaka team, with bKash, Nagad and Rocket, assistance is easily available on the be99 Support page; you will find time, channels and work tips together
Download be99 app be99 Login assistance
be99 Support: Weekend schedule
From Saturday to Tuesday, 4 specific arcades
Saturday
From 10:00 AM to 8:00 PM the channel is open
Dhaka and Chittagong users send more messages in the morning
Sunday
Live help is available from 12:00 PM to 9:00 PM
During this time, account and login questions are addressed quickly
Monday
Help desk is open from 9:00 AM to 7:00 PM
In the evening, inquiries related to bKash and Nagad come more often
Tuesday
Follow-ups are checked from 11:00 AM to 8:00 PM
Separate notes are kept for Rocket users
Contact information and be99 Help Center
Live Message
For quick questions, live message is most useful
Even on small screens, answers appear within 3 minutes
Type of help: general questions, app issues, login issues
Email address
Email works well for sending detailed documents
Send a screenshot, username and time
Attachments make ticket matching easier
Help Center
Navigation is available in the Help Center among 591+ titles
App, login and account questions are arranged in separate sections
Getting answers in two steps saves time
be99 Contact information at a glance
Information organized in 4 core points
Dhaka support team
Local team reviews tickets quickly
Answers are provided in Bangladeshi users' language
bKash and Nagad
Common questions about local wallets are seen first
Sending a transaction screenshot speeds things up
Rocket support
Rocket-based inquiries are kept in separate notes
During the issue, provide the amount and reference number
Account follow-up
Login, password and app updates are addressed
Two questions in one ticket are okay
be99 App quick help
Open APK
On many Android phones, installation permission must be granted first
Once you do this, subsequent times are easier
From Settings, enable unknown sources permission
Login issues
If the password is wrong, use the reset link
Check if the name and number are correct
be99 Login related questions are seen there first
Slow network
Text chat stays available even at low speed
Even on rural 3G networks, short messages can be sent
If images are smaller, loading is faster
What to do after
Help can be finished in two ways
First, for simple questions use Live Message; for detailed ones, email screenshots, username and time. Dhaka, bKash, Nagad and Rocket notes together help the team understand quickly.
be99 Contact page is kept to ensure work won't stop if needed be99 Login assistance See, and get the app be99 APK Use it
be99 Help Center: General questions
be99 Support when available?
Help available at specific times Saturday to Tuesday
Review the four arcade games on the table
What to send to Dhaka?
User name, issue and screenshot, please
A short message is often enough
Help with bKash or Nagad?
Yes, local wallet general questions are shown separately.
Enter the transaction time and reference number
What to do if be99 App fails?
Update APK, install permissions, and check network
If it still fails, message the team
How fast is a reply with be99 Contact?
Short questions usually get quick answers.
Detailed cases may take a bit longer.